Contact Afropari - Support That Understands Kenya

Get help when you need it from people who understand Kenyan betting. Our support team includes Nairobi-based agents familiar with M-Pesa, local football leagues, and the reality of betting in Kenya. Whether it's midnight or mid-afternoon, weekend or weekday, assistance is available.

Choose Your Contact Method

Different situations call for different approaches. Locked out of your account? Chat works fastest. Detailed questions about bet rules? Email lets you explain thoroughly. We've structured support channels to match problems with solutions efficiently.

Live Chat - Immediate Assistance

Click the chat bubble on any page and connect with an agent usually within two minutes. Our chat team resolves password resets, verifies payment statuses, explains bet settlements, and answers general questions in real-time. Most chats conclude in under ten minutes with your issue solved.

Chat agents access your account securely after verifying identity through simple questions. They see your recent transactions, pending bets, and account settings – everything needed to diagnose problems quickly. Complex issues get escalated to specialists who follow up within hours.

Available 24/7 with Kenyan staff during business hours and international team coverage overnight. All agents receive training on Kenya-specific payment methods, local sports, and cultural context.

Email Support - Detailed Help

Send comprehensive explanations, attach screenshots, or detail complicated situations through email. Responses typically arrive within 8-12 hours, faster during Nairobi business hours. Email creates written records useful for disputes or regulatory inquiries.

Speed up resolution by including: your username, detailed issue description, relevant dates and times, error messages (exact wording helps), and screenshots showing problems. More context upfront means faster, more accurate solutions.

Email works best for non-urgent matters, bonus condition clarifications, or situations requiring documentation review.

Phone Support - Personal Connection

Prefer verbal communication? Our phone line connects you with experienced agents who walk through processes step-by-step, explain complex betting concepts, and provide reassurance during stressful situations like delayed large withdrawals.

Phone excels for account verification issues requiring identity confirmation, elderly users less comfortable with digital communication, or anyone wanting human connection while resolving problems.

Peak hours (evening matches, weekend sports action) may require brief queues. For faster service during these times, try chat first – it often resolves issues quicker anyway.

What We Help With

Our support scope covers everything touching your Afropari experience. If it affects your account, bets, or money, we handle it.

Account Access Issues

Forgotten passwords reset immediately once we verify your identity through registered phone number or email. Locked accounts from failed login attempts unlock after confirmation you're the legitimate owner. Compromised accounts trigger security protocols including forced password changes and transaction reviews.

Setting up two-factor authentication, updating contact information, or changing security questions – we guide you through protection measures that safeguard accounts from hijacking.

Payment and Withdrawal Questions

M-Pesa deposits not appearing? We check processor status and credit your account once confirmed. Withdrawal requests pending unusually long? We investigate finance team backlogs and expedite where possible. Rejected transactions? We explain why and what's needed to succeed.

We clarify processing times for different methods, minimum/maximum limits, required verification before withdrawals, and any applicable fees. Adding new payment methods needs some verification – we walk you through requirements.

Bet Settlement Disputes

Disagree with how a bet settled? We review official results, check settlement against stated rules, and correct genuine errors immediately. Most disputes stem from misunderstanding bet types – agents clarify how specific wagers should pay based on actual outcomes.

Voided bets, postponed events, or results pending unusually long all have explanations we'll provide along with updated timelines when available.

Technical Troubleshooting

Platform won't load? App keeps crashing? Games freeze mid-play? Technical support diagnoses whether issues originate from your device, internet connection, or our platform. Often it's simple fixes – clearing cache, updating apps, switching networks – but we'll troubleshoot complex problems too.

Widespread outages affecting many users get addressed immediately with public status updates. Individual technical issues receive personalized troubleshooting until resolved.

Bonus and Promotion Clarification

Bonuses include terms that sometimes confuse players. We explain wagering requirements, qualifying bets, expiry periods, and why bonus funds haven't converted to withdrawable cash yet. Promotional codes that won't apply, missing bonus credits, or unclear offer terms – all get clarified.

Qualified for a promotion but don't see it? We verify eligibility, confirm proper crediting, and explain steps to unlock funds.

Response Time Commitments

Chat queries average under two-minute initial response. Email reaches reviewers within one hour with substantive replies following investigation. Phone calls connect immediately or show estimated wait times upfront.

Simple problems resolve same-day. Complex cases requiring technical analysis or management approval take 24-48 hours – we provide realistic timelines rather than false promises and update you regularly on progress.

Self-Service Options

Sometimes information beats conversation. Our FAQ section covers common questions about bet types, payment methods, account management, and platform features. Help articles include screenshots and step-by-step walkthroughs for processes like placing parlays or setting deposit limits.

Transaction histories, betting records, and account statements are accessible anytime through your dashboard. Download them for personal records without waiting for support to generate reports.

Escalation Procedures

Unsatisfied with initial responses? Request escalation to senior support with broader resolution authority. Still unhappy? Our formal complaints process involves management review and written responses explaining our position.

Unresolved disputes can escalate to Gaming Curacao, our licensing authority. We'll provide complaint procedures and regulatory contact information once you've exhausted direct resolution attempts.

Responsible Gambling Help

Worried gambling is becoming problematic? Support offers judgment-free assistance implementing deposit limits, cooling-off periods, or self-exclusion. These conversations remain confidential, and we'll connect you with professional counseling if you want external help.

Family members concerned about a player can contact us too. While we can't discuss accounts without owner permission, we explain available protective measures and provide gambling harm support resources.

Feedback Welcome

Suggestions for improvements, complaints about current processes, or praise for excellent service – share it all. Your feedback shapes our development priorities. Recent improvements to faster withdrawals, expanded KPL coverage, and enhanced mobile navigation all originated from player suggestions.

Post-support satisfaction surveys take 30 seconds. Completing them helps us identify training needs, reward exceptional agents, and spot systemic issues affecting multiple users.

Hours and Availability

Chat and email operate continuously. Phone support runs extended hours covering peak betting times with possible reduced overnight availability. Specialist teams – finance, compliance, technical – work Nairobi business hours, though urgent issues escalate to on-call staff anytime.

Weekend and holiday support maintains full player-facing capability. Behind-the-scenes functions like detailed compliance reviews might queue until business hours resume, but you'll receive acknowledgment and timelines immediately.